FAQ

Our menus state the allergens in all of our dishes, so you can choose what works for you. If there is a dish that you would like to adjust, we will always do our best to find a solution that works for you. Please contact someone in the restaurant, so that you can discuss your options – every kitchen is different. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.

Yes, we do have drop-in tables. It is not possible to reserve these tables. Simply come by and try your luck!

We will of course do our best to accommodate you. You can send your request as a reply to the text message you received confirming your booking. You can also contact the restaurant directly. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.

Use the form on the page Contact and send us both your old and new phone numbers and we will help you to make the change. Your previous account will be deleted.

It doesn’t cost a thing – we know that things can come up unexpectedly. The easiest way to cancel your booking is through the link you received as a text message when you made your booking. You can also contact the restaurant directly. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.

We have no minimum age requirement for our guests. However, our restaurants do have the right to require an adult be to present when children under 15 (14 in Germany) visit our restaurants.

If you have received a digital gift card, you can choose to use it as payment in the payment view in the app.

This will depend on whether the restaurant you would like to intern at can accommodate this. Contact your restaurant directly to ask them. Find your restaurant on the Restaurants page, where you will also find the relevant contact details.

Unfortunately we cannot provide any precise nutritional information. However, we are aware that there is interest in this, and we are looking into whether we can find a way to provide it.

Part of the difficulty lies in the fact that we (like most other restaurants) work with rough measures and recipes when preparing our meals – our chefs are human, after all. In other words, it’s harder to provide values for a freshly-prepared dish than for a ready-made, pre-packaged product. This is a challenge faced by most restaurants, and it isn’t unique to us.

One further challenge we face here is that our restaurants offer some local dishes, which are continuously updated to provide a nice menu rotation.

However, you can of course see what ingredients all of our dishes contain – simply speak to a member of staff.

Our meat sources can vary slightly as we have quite a lot of dishes. What all of our ingredients have in common is that they always come from large, well-known suppliers that implement regular checks and maintain high product standards. Ask a member of staff if you would like to find out about where the meat in a specific dish you are interested in comes from.

We always aim to use a high proportion of local ingredients, as we know there is demand for this among our guests.

The Society is our amazing guests club! As a member you can collect bonus points and enjoy extra features and offers for our most loyal guests only. To become a member is easy peasy, just visit the profile page in our app and become a member there!

As a member of The Society you can collect bonuses that generate free tapas, and take part of other offers, newsletters and surprises.

To become a member and receive communication and offers from The Society, you must be at least 16 years old. However, individuals under 16 years old can also use the app and collect bonus tapas with parental consent; these are only displayed within the app, and no marketing is directed towards anyone under 16 years old.

To avoid missing out on our offers, we recommend that you choose to receive communication, but of course, it's up to you! So, you can become a member and continue earning bonuses but opt out of receiving communication from us if you prefer.

No, they are popped with coconut fat

When you become a member of our guest club, you get points every time you pay the bill at one of our restaurants. SEK 1 = 1 point (1 Euro = 10 points). When you reach 300 points, your points turn into a free bonus tapas that you can use the next time you visit us. Excess points are saved in the pursuit of the next bonus tapas.

No, you get bonus points regardless of whether you pay in the app or through a card terminal.

On your profile in the Pincho app, you can see how many bonus tapas you have saved, as well as how many points you have saved and how many are left for the next bonus tapas.

You can now save up to 12 bonus tapas, great huh?!

Your bonus tapas are valid for 12 months from your last order in the app. If you make another visit without using your bonus, the date is extended from that occasion and 12 months ahead.

No, you can choose whether you want to use all your tapas or just a few and save the rest for the next visit.

Our bonus system exists to benefit our loyal and returning guests. When we discovered that our already generous bonus system was being misused, we introduced a limit and your earned bonus will therefore become active the day after it was earned.

Previously, we had a bonus ladder that was perceived as complicated and illogical for both staff and guests and which was difficult to manage in practice. In order to simplify the bonus calculation, but still be able to offer a generous bonus system, we decided to remove the ladder and instead raise the ceiling on how many bonus tapas you can save from 6 to 12 pieces - something that has been highly requested by many guests.

The basic rule for bonuses linked to gift cards is that the person who receives the gift card is the one who receives the bonus when the card is used. That means it's an extra fun gift to give! To be able to take advantage of the bonus you have to be a member of our guest club the Circus.

The plastic gift cards that can still be bought in some restaurants are currently not bonus-based and are being phased out.

When you have paid the bill, your new bonus ends up on your profile, which can only be used the following day. If you cannot see your bonus, you can send us a message via the form on the "Contact" page. Remember that you must be a member of the Circus to be able to take part in our bonus program, you become a member in the app.